Terms & returns

How an order works

1. You order on the site, pay by card and send us your logo file.
2. Within one business day we send a digital proof: the exact machined face, with the dimensions of the mark.
3. You approve the proof in writing, or ask for changes, as many as needed, free of charge. If you change your mind at this stage, we refund in full.
4. We cut metal only after your approval. Dispatch is 3–5 working days later, with a tracking number.

Cancelling, returns and refunds

Because every stamp is cut to your logo, the rules are simple and turn on one moment: approving the proof.

• Before you approve the proof: you can cancel at any time, without giving a reason. We refund the full amount to the card you paid with.
• After you approve the proof: the order goes into production and can no longer be cancelled. The finished stamp cannot be returned or exchanged and the payment is not refunded: it is a personalised product that cannot be sold to anyone else.
• A stamp that matches the approved proof is not taken back, even if you later decide the size or the design is not what you wanted. So look at the proof carefully and ask about anything at all before you approve it.
• The exceptions are in the next section: a manufacturing defect, a mismatch with the proof or damage in transit is fixed at our cost.

What the law says

For most distance purchases a consumer has 14 days to withdraw without giving a reason. That right does not apply to goods made to the consumer's specification or clearly personalised (Article 16(c) of Directive 2011/83/EU). A stamp machined to your logo is exactly such a good.

The exemption only holds if you are told about it before you buy, which is why it is written here and repeated on the checkout page. It does not take away your statutory rights if the stamp is faulty, does not match the approved proof, or is not as described.

If something is not right

• The stamp does not match the approved proof: we make a new one at our cost, shipping both ways included.
• A manufacturing defect: the same, a new stamp at our cost.
• Damaged in transit or not delivered: please write to us within 3 days of delivery with photos of the packaging and the stamp, or within 7 days of the expected delivery date if the parcel has not arrived. We sort it out with the courier, not you.
• If we cannot make a replacement within a reasonable time, we refund in full.
• Damage from overheating, for example aluminium heated until it glows, is not a manufacturing defect and is not covered. How to look after the stamp is on the care sheet that travels with it.
• Fine tool marks on the surface and a slight variation in the metal's tone are normal for a machined part and are not a defect. The shape and dimensions of the mark are the ones on the proof.

Payment and VAT

• Payments are processed in euro by Stripe. Your card details never pass through us and we do not store them.
• Every order is prepaid by card; we do not offer cash on delivery. The amount stays refundable until you approve the proof (see above).
• If you need a company invoice, enter your company number or VAT number when ordering.
• VAT-registered businesses in another EU member state receive a reverse-charge invoice with no VAT added. Enter a valid VAT number at checkout.